CAPABILITY LEVELS
Level 0: Incomplete process
The process is not implemented, or fails to achieve its process purpose.
Level 1: Performed process
The implemented process achieves its process purpose.
Level 2: Managed process
The previously described performed process is now implemented in a managed fashion (planned, monitored and adjusted) and its work products are appropriately established, controlled and maintained.
Level 3: Established process
The previously described managed process is now implemented using a defined process that is capable of achieving its process outcomes.
Level 4: Predictable process
The previously described established process now operates predictively within defined limits to achieve its process outcomes. Quantitative management needs are identified, measurement data are collected and analyzed to identify assignable causes of variation. Corrective action is taken to address assignable causes of variation.
Level 5: Innovating process
The previously described predictable process is now continually improved to respond to organizational change.